Thank you for choosing Panchami Arts and Media Works Pvt Ltd. for your Traditional Indian Art needs. We value your satisfaction and want to make sure you have a clear understanding of our Refunds and Returns Policy.
1. Returns Eligibility and Time-frame:
- Products Eligible for Return: Eligibility for return is limited to cases of physical damage to the product.
- Timeframe for Returns: You have 10 days from the date of delivery to initiate a return.
2. Conditions for Returns:
- Products must be unused and in the same condition as received.
- The original packaging must be intact.
- A proof of purchase, such as the order number, must be provided.
3. Initiation of Returns:
- To initiate a return, please contact our customer support at gaathabharat@gmail.com or call us at +91-9920932422 within the 10-day timeframe.
- Provide your order number and details of the item(s) you wish to return.
- Our customer support team will guide you through the return process.
4. Shipping Costs and Responsibility:
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
- It is recommended to use a trackable shipping service for returns.
5. Refunds:
- Refunds will be processed once the returned item is received and inspected.
- The refund will be issued to the original payment method.
- Please allow 7-10 business days for the refund to reflect in your account.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at gaathabharat@gmail.com or call +91-9920932422.
- Provide clear photos of the damaged or defective product.
- We will arrange for a replacement or issue a refund based on your preference.
7. Contact Information:
- For any questions or assistance regarding returns and refunds, you can reach our customer support at gaathabharat@gmail.com or call us at +91-9920932422.
- Our business address is D-95, South City, Raebareli Road, Lucknow – 226025, Uttar Pradesh, India.
8. Fair and Transparent Policy:
- We strive to maintain a fair and transparent returns policy for the benefit of both our customers and our business.
- Your feedback is important to us, and we are committed to resolving any issues promptly and efficiently.
9. Changes to the Policy:
- Panchami Arts and Media Works Pvt Ltd. reserves the right to update or modify this policy. Any changes will be effective immediately and communicated on the website.
By making a purchase on panchamiarts.bharatgaatha.com, you acknowledge and agree to adhere to the terms outlined in this Refunds and Returns Policy as of the effective date: 1st January 2024.